Supplier qualification audits and supplier technical visits are part of routine operations when working in the pharmaceutical or biotech industry. Many times, technical visits and audits are confused with one another because there is some overlap in the mechanics of performing each of these activities, which leads to misuse of technical visits to be treated as quality audits. Both have very different purposes and therefore different deliverables. Different expectations of what can be expected from a technical visit compared to an audit frequently leads to conflict and dissatisfaction.
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